Responsibilities

1.Lead the overall enterprise-wide effectiveness and efficiency of all infrastructure systems, networks, and end-user support systems to ensure high levels of functionality, reliability, performance, and business alignment

2.Oversee, coordinate, and monitor all support, administration, and operational management activities

3.Responsible for high levels of infrastructure reliability, availability, performance, problem management/elimination, compliance, and IT disaster recovery utilizing developed standards, procedures, and operational IT processes, monitoring for continuous improvement

4.Lead the development of the infrastructure service strategy and technical roadmap and ensure its integration with the overall IT and enterprise strategic plans

5.Participate in the assessment of external and internal technology capabilities required to achieve desired competitive positioning

6.Interact with and manage outside vendors, outsourcers, and service providers to procure and deliver technology products, services, and contracts. Ensure consistent quality and delivery of service across a tiered IT support model

7.Set the mission and vision of the team to foster a business-oriented culture and mindset driven by continual service improvement techniques

8.Establish, monitor, and analyze performance metrics and service level agreements to ensure business and customer needs are satisfied. Champion involvement in the IT organization’s innovation efforts and its role in experimenting with new solutions to take advantage of business opportunities

9.Lead, and motivate a function(s) to deliver results by communicating company goals and deadlines; engaging and developing teammates through effective performance management, coaching, and training; implementing continuous improvement methods and embodying company purpose and values to inspire servant leadership

• Working hours: 8:10 AM – 4:30 PM (Monday to Saturday). Off on 4 Sundays and 2 Saturdays each month, with 12 days of annual leave.
• All public holidays as regulated by the state come with a small allowance.
• Lunar New Year bonus is usually more than 2 months’ salary.
• Salary increases annually in May based on KPI evaluations.
• There are 2 shuttle bus routes for employees from downtown Hanoi as follows:
  • Route 1: Hiace 06616: 1. Cao Đạt 2. Phan Chu Trinh 3. Hàng Tre 4. Yên Phụ (Opposite Yên Phụ gas station) 5. Ngã 3 Lạc Long Quân – Âu Cơ 6. Vân Trì (Đông Anh) IRV
  • Route 2: Hiace 05693: 1. Big C Thăng Long 2. Phạm Văn Đồng – Trần Quốc Hoàn 3. Phạm Văn Đồng (near Hòa Bình Park) 4. IRV

1.5+ years of IT leadership experience within infrastructure technology disciplines

2.Strong knowledge in modern software, infrastructure, and mobile technologies

3.Project management and team management skills, across multiple teams, such as planning, budgetary control, people management, etc.

4.Up-to-date knowledge of methodologies and trends in both business and IT, with preferred experience with Agile methodologies

5.Knowledge and experience setting up IT and network infrastructure including databases, network systems and interfaces.

6.Knowledge and experience managing all aspects of cloud platform and services management in cloud, as well as on-premise-based solutions

7.Knowledge and experience managing Operational technology (OT), Network Technology and Security as well as Internet of Things (IoT) systems, such as ICS, PLC, SCADA, robotics, etc.

8.Ability to handle pressure and deadline-oriented project demands, as well as manage multiple initiatives

9.Strong change manager in an organization with a passion to lead successful team efforts and projects

10.Working knowledge of Security practices and regulations

11.Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate technical concepts to technical and non-technical audiences at various hierarchical levels

12.Critical thinker with strong problem-solving skills

13.Strong business and financial acumen with a value mindset, and demonstrate ownership of the function(s), strategy and objectives assigned

13.Proficiency in English communication and reading skills.

14.Bachelors degree in a technology-related field, or equivalent work or education-related experience