We are looking for a part-time staff to:

1) deliver customer service to potential and current customers

(mainly players’ parents), clients (international schools, sponsors, etc.), and other collaborators

(suppliers, etc.) to build relationships with them.

2) support marketing activities.

1. Reporting line:

Direct report: Solid line to the Manager of Back Office Department, and dotted line to the Advisor of

Back Office

2. Responsibilities:
3. a) Customer service:

• Serve as the back-up point of contact for customers, delivering guidance on the Academy’s

policy and operation (via different channels such as direct, Facebook, Instagram, Email, Hotline,

Zalo etc.).

• Provide consultation to new parents on the Academy’s training methodology, training schedule,

location etc.• Arrange back-office matters to prepare for training sessions (students records, schedule for free

practice or open day, matches and league etc.)

• Update to Manager the expected number of students at least 12 hours before each

training/match.

• Prepare documents when requested.
• Support taking care of uniforms and bibs.

1. b) Marketing:

• Take photo/video of the players/coaches on the pitch for marketing purpose.
• Support arranging events if any.

1. c) Other ad hoc tasks relating to customer matters as assigned by line manager.
2. d) Response timeline requirement to managers, customers and clients: within 1.5 hours during

office hours (9AM – 6PM) and 0.5 hours when on weekend shift.

3. Requirements:

• Effective communication skills in Vietnamese, both written and spoken.
• Intermediate level in English.
• Written/spoken Japanese an asset.
• Desire to learn and improve soft skills such as customer service, time management, problem

solving, multitasking and computer skills.

• Adaptable individual who is good at developing and maintaining positive working

relationships.

• Working hours: Flexible and remote during the weekdays; in shift during weekend.
• Weekly meeting with Back Office team (schedule to be discussed among the team).
• Salary range: 5.000.000 VND – 8.000.000 VND. Full net salary during on-the-job training/probation period.
• Variable incentive.
• Opportunities to acquire new skills and gain professional working experience.

• Effective communication skills in Vietnamese, both written and spoken.
• Intermediate level in English.
• Written/spoken Japanese an asset.
• Desire to learn and improve soft skills such as customer service, time management, problem solving, multitasking and computer skills.
• Adaptable individual who is good at developing and maintaining positive working relationships.