We are looking for a full-time staff to:

1) manage overall back office activities

2) deliver customer service to potential and current customers (mainly players’ parents), clients

(international schools, sponsors, etc.), and other collaborators (suppliers, etc.) to build relationships with them.

3) support marketing activities.

1. Reporting line:

Direct report: Solid line to General Director, dotted line to the Advisor of Back Office.

2. Responsibilities:
3. Overall management (50%):

• Manage the overall Academy’s operation, including but not limited to: customer

service, sales, partnership, marketing.

• Students’ management: record and follow with students list, monthly tuition fee

calculation and collection, prepare invoice and send to parents.

• Manage players’ uniforms: storage, delivery, order.
• Explore new opportunity to open new training location (contact and book with

pitch owner, recruit students, arrange open day…).

1. b) Manage Customer Service Serve as the back-up point of contact for customers, delivering guidance on the Academy’s

policy and operation (via different channels such as direct, Facebook, Instagram, Email,

Hotline, Zalo etc.).

• Provide consultation to new parents on the Academy’s training methodology, training

schedule, location etc.

• Update to Manager the expected number of students at least 12 hours before each

training/match.

• Ensure smooth communications with General Director and Head Coach, coaches, parents,

students, partners, suppliers.

• Prepare documents when requested.

1. c) Support Marketing activities:

• Provide ideas and input into the development of new e-marketing materials.
• Coordinating Academy’s events: parents meeting, exhibition, open day, league, matches

etc.

• Take photo/video of the players/coaches on the pitch for marketing purpose

1. d) Other ad hoc tasks relating to customer matters as assigned by line manager.
2. e) Response timeline requirement to managers, customers and clients: within 0.5 hours

during office hours (9AM – 6PM) and weekend shift.

• Work hours: Flexible and remote during the weekdays; in shift during weekend.

always come when there is new student / potential free trial student.• Weekly meeting with Back Office team (to be discussed among the team).

• Salary range: 10.000.000 VND – 13.000.000 VND.
• Variable incentive.
• Opportunities to acquire new skills and gain professional working experience.

• Effective communication skills in English and Vietnamese, both written and spoken.
• Written/spoken Japanese an asset but not a must.
• Experience in managing schools/ academy or similar project is preferred.
• Adaptable individual who is good at developing and maintaining positive working relationships.