Sales and Customer Service

• Gather information to fully understand guest’s requests and present options to meet their needs.
• Identify and take action to up-sell and promote all TOI destinations, Tailored Experiences and partner products.
• Take ownership of and monitor individual sales process and follow up with the guest to increase booking conversion.
• Liaison with Product and Reservations departments to ensure feasibility of options.
• Prepare proposals and quotes for direct clients up to 80% of each day.
• Negotiate fees and changes with guests (where necessary) to gain agreement.
• Send final confirmation and any travel documents or vouchers to the guest.
• Report any errors regarding information onTourplan to Supervisor.
• Co-ordinate with Product Department to update content and tariffs.
• Send individual booking invoices to the guest/ platform’s partners when bookings are confirmed.
• Work with operations or reservations to help solve problems for clients on the ground when required.
• Maintain relationships with the guests by ensuring personal service is optimized.
• Attend regular training courses to keep up to date with both product and procedure.

Continuous Improvement

• Keep others informed by sharing information.
• Inform product department of any product feedback.

Salary based on experience and ability

Insurances according to the Labor Code

Other benefits according to the company

• Graduate in Tourism, Hospitality, Economics or Business preferred
• Knowledge of tourism, geography, foreign cultures
• Fluent Japanese level (~N1)
• English communication level
• Thorough understanding of MS Office (Excel, Word, PowerPoint etc.)
• Minimum 1 year in Travel Sales or Sales of Services or 2 years’ experience as a Tour Guide within the region
• Personal travel within the region
• Flexibility to work overtime during night/ weekend if any urgent
• Ability to work under pressure