The successful candidate will technically lead the existing members, but will also personally handle the most difficult cases and directly coordinate with customers, factories, suppliers, and internal departments. The position should be understood as a hands-on technical leader.

Reporting line: General Director

• Respond to customer technical inquiries
• Review product selection, specifications, drawings, and technical documents
• Compare customer requirements with product specifications
• Visit customer sites and inspect installation conditions, operating conditions, and reported problems
• Take initial action when quality issues or complaints occur
• Organize technical facts and establish possible root-cause hypotheses
• Communicate technical inquiries to factories and overseas suppliers
• Review factory responses and request additional investigation when necessary
• Coordinate technical matters among customers, Sales, factories, and suppliers
• Manage containment actions, permanent corrective actions, and recurrence-prevention measures
• Prepare technical reports, complaint reports, and customer explanation materials
• Manage progress, risks, deadlines, and unresolved issues for each case
• Provide technical guidance and work reviews to existing Technical Support members
• Conduct site-based OJT and practical coaching
• Standardize Technical Support procedures, reporting formats, and inspection criteria
• Report important cases and quality issues directly to the General Director

• Salary: Approximately VND 28~32,000,000 gross per month (For candidates who are particularly well matched with our requirements, we may also consider a salary slightly above this range, subject to prior discussion.)
• Bonus: 13th-month salary and based on business results
• Insurance: Social insurance as per Vietnam Labor Law.
• Work Environment: Professional Japanese corporate environment.
• Working Hours: Monday to Friday, 8:00–17:00

• Bachelor’s degree in an engineering or technical field
• At least five years of relevant experience in Technical Support, Field Service, Application Engineering, Project Engineering, Technical Service, or a similar function
• Experience in customer site support and technical troubleshooting
• Experience coordinating with manufacturing factories, overseas suppliers, or internal technical departments
• Ability to read drawings, specifications, and technical documents and compare customer requirements with product specifications
• Experience managing quality issues or complaints from initial investigation through corrective action, customer explanation, and final closure
• Experience coaching junior engineers, reviewing their work, or providing on-the-job training
• Ability to communicate by email in English, read technical documents in English, and participate in online meetings
• Willingness to work in Hanoi and travel within Vietnam
• Willingness to personally visit customer sites and directly inspect products, installation conditions, and operating conditions when necessary

The number of years of experience should not be treated as an absolute requirement. We will evaluate candidates flexibly based on their actual responsibilities and capability.

Candidates without direct experience in our products may still be suitable if they have sufficient experience in customer support, factory coordination, quality issue resolution, and technical guidance.