Wine Shop manager shall be in charge for overall shop operation management, achieving sales
target, training and spreading fine wine culture.
Reporting line: GM of Brand & Sales (or Sales Manager)

1. **Work location and commitment:**
– Full-time role based in Ho Chi Minh City (at Shop located in Takashimaya shopping mall)
– Working hours: 48 hours per week in shifts; shifts shall be defined in the interview.
– Overtime outside of core shop may be required in line with the nature of work and the manager’s assignment.

2. **Responsibilities:**
– Provide leadership, train, schedule, and supervise the team of wine shop staff
– Create a positive work environment for the wine shop team and all seasonal wine shop associates
– Provide outstanding customer service, maintain wine shop protocols and procedures, and handle daily administrative duties
– Monitor reservations and daily walk-in visitors
– Maintain and develop member and prospect relationships
– Ensure wine shop cleanliness and organize maintenance of the facility
– Respond to emails and phone inquiries in a timely manner
– Provide timely and accurate daily and monthly reports
– Manage and track inventory of wine, retail items, and general supplies
– Pack shipments, organize delivery, and ensure accurate records on orders
– Coordinate and conduct VIP, wine club member, and individual or group tastings
– Execute onsite events in coordination with GM of Brand & Sales and MKT team
– Collaborate with Wine Club & MKT team regarding promotions and member events
– Promote online, onsite, and sales growth to meet sales targets

– Competitive salary based on candidate’s competencies and experience
– 13th salary and sales commission
– Annual health check, annual leave, holidays, and compulsory insurances are according to Vietnam Labor code, Insurance laws, and relevant regulations and laws
– Employee’s health and well-being respecting and valuating
– Professional and global working environment
– Opportunities on accessing to high-end wine products and experiences, on technical skills and soft skills training
– Equal opportunities on career promotion
– Other bonuses and welfare are based on employee performance and company regulation

1. **Technical and soft skills:**
**Essential:**
– Wine education, knowledge and/or qualification
– Ability to work in peak times, adapt flexible schedules, and maintain floor presence
– Ability to work under pressure with a calm and polite attitude
– Excellent communication skills including speaking and writing skills
– Must be comfortable hosting small and large groups for wine services
– Competent computer skills, proficient in Microsoft Office Suite and CRM software
– Detail-oriented personality
– Strong interpersonal skills, ability to work independently and in a team
– Ability to multi-task and manage a wide range of activities

2. **Experience:**
– At least 3 years of work experience as a wine shop manager, or
– At least 5 years of work experience in store/shop management at supervisor or manager level, preferably in high-end retail/hospitality